At The Controller Store, we strive to provide high-quality gaming controllers and accessories. If you are not completely satisfied with your purchase, our Refund & Return Policy is here to help.
1) Returns
You may request a return within 7 days of receiving your order.
Items must be unused, undamaged, and in original packaging (including all manuals, accessories, and inserts).
Products damaged due to misuse, unauthorized modifications, or normal wear and tear are not eligible for return.
Certain items such as clearance products, promotional bundles, and gift cards are non-returnable.
2) Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days back to your original payment method.
Shipping costs are non-refundable, except in cases where the item was received defective or incorrect.
If you paid via cash-on-delivery, we may issue store credit instead of a direct refund.
3) Exchanges
We only replace items if they are defective, damaged, or incorrect upon delivery.
To request an exchange, contact us within 7 days of delivery at info@thecontrollerstore.com
.
Exchanges are subject to product availability.
4) Damaged or Defective Items
Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us at info@thecontrollerstore.com
with:
Order number
Photos/videos of the product and packaging
Description of the issue
We will arrange a replacement or refund at no extra cost.
5) Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service. We cannot guarantee receipt of returned items without valid tracking proof.
6) Contact Us
For all return, refund, or exchange inquiries, please reach out to:
📧 info@thecontrollerstore.com